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Výnos

 

 

Should you wish to return your purchase, it is important that you go through the following steps.

Your order can be returned to us within 14 days of receipt.
You must return your order unused and undamaged in original packaging. Please also read the return conditions standing below.

Returns are accepted until December 23. Mail no later than December 24 to jandennis@royalchristmas.nl the tracking number of
the package, the carrier's name and your invoice number. After Christmas, no returns are accepted.

Please fill in the following list your invoice number and e-mail address and you will receive your invoice number for on the box (only orders beginning with 2017 .........)

Návrat
číslo faktúry: (12 číslic)
E-mail:

Returning in 4 steps

Return Policy:

    • Costs for returning the goods are for the customer.
    • We reserve the right to charge additional costs in the event of damage caused by you to returned goods
    • Any costs resulting from, not being at home, wrong address or package being refused, will be charged to the customer.
    • There is no trial period of 14 days for orders placed after December 9.
    • Christmas lights, flagpole trees, Christmas items with lights, baubles and decorated artificial Christmas trees are excluded from return.
      Also invoices bearing the words no trial period and the online ordering are excluded from return.
    • Returns are accepted until December 23. Mail no later than December 24 to jandennis@royalchristmas.nl the
      tracking number of the package, the carrier's name and your invoice number. After Christmas, no returns are accepted.
    • Please note that no packets are accepted with us at the weekend.
    • Packages that are refused by customer will not be accepted / dealt by Royal Christmas.
    • Questions, about your order / refund / goods not received, must be sent by e-mail (jandennis@royalchristmas.nl) within one month after the order was placed and paid for, quoting your invoice number.
    • Questions regarding your order that have not been received within the prescribed period will not be treated.
    • When returning a product outside the specified conditions, the payment shall not lapse.
    • When the product has been returned, and the article is damaged or is incomplete in the package, we reserve the right to return the goods to the customer or charge the costs to the customer.

 

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